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Seattle Psychiatric Alliance

FAQ's
Client Rights Policy
Effective Date: October 11, 2025
Seattle Psychiatric Alliance
2366 Eastlake Ave E, Seattle, WA 98102
Phone: 206-486-2310 | Email: consult@seattlepsychiatricalliance.org
Website: https://www.seattlepsychiatricalliance.org/
Purpose
This policy outlines the rights of clients receiving outpatient psychiatric services at Seattle Psychiatric Alliance. It is designed to promote transparency, respect, and accountability in compliance with the Health Insurance Portability and Accountability Act (HIPAA), Washington Administrative Code (WAC) Chapter 246-341 (Behavioral Health Agencies), chapters 70.41, 71.05, 71.12, 71.24, and 71.34 RCW, state and federal mental health regulations, and ethical standards from organizations such as the American Psychiatric Association. All clients have the right to dignified, respectful care, and this policy ensures that concerns are handled promptly and fairly without fear of retaliation.
This policy is provided to all clients upon intake and is publicly posted in the clinic waiting area and on the clinic website. Copies are available upon request.
Client Rights
As a client of Seattle Psychiatric Alliance, you have the following fundamental rights, developed in compliance with WAC 246-341-0600 and applicable RCW chapters. These rights apply to all services provided, including evaluation, treatment, and coordination of care. We encourage you to discuss any questions about these rights with your provider.
**You have the right to:**
- Receive services without regard to race, creed, national origin, religion, gender, sexual orientation, age, or disability.
- Practice the religion of choice as long as the practice does not infringe on the rights and treatment of others or the treatment service. Individual participants have the right to refuse participation in any religious practice.
- Be reasonably accommodated in case of sensory or physical disability, limited ability to communicate, limited-English proficiency, and cultural differences (this includes free interpreter services or auxiliary aids).
- Be treated with respect, dignity, and privacy, except that staff may conduct reasonable searches to detect and prevent possession or use of contraband on the premises or to address risk of harm to the individual or others. "Reasonable" is defined as minimally invasive searches to detect contraband or invasive searches only upon the initial intake process or if there is reasonable suspicion of possession of contraband or the presence of other risk that could be used to cause harm to self or others.
- Be free of any sexual harassment.
- Be free of exploitation, including physical and financial exploitation.
- Have all clinical and personal information treated in accord with state and federal confidentiality regulations (under HIPAA and RCW 70.02).
- Participate in the development of your individual service plan and receive a copy of the plan if desired.
- Make a mental health advance directive consistent with chapter 71.32 RCW.
- Review your individual service record in the presence of the administrator or designee and be given an opportunity to request amendments or corrections.
- Submit a report to the Washington State Department of Health (DOH) when you feel the agency has violated your rights or a WAC requirement regulating behavioral health agencies (see WAC 246-341-0605 for details).
- Receive clear, understandable information about your diagnosis, treatment options, risks, benefits, alternatives, and expected outcomes, and to provide informed consent before any treatment begins.
- Refuse or withdraw from any recommended treatment or medication at any time, except in cases of court-ordered care. Refusal will be documented, and alternative options will be discussed.
- Reasonable continuity of care during treatment and appropriate referrals if services are discontinued (e.g., due to clinic closure or provider change). We will assist in transitioning to new providers if needed.
- Receive a clear explanation of charges, insurance coverage, and payment options (in compliance with the federal No Surprises Act). Questions about billing should be directed to consult@seattlepsychiatricalliance.org
- File a grievance. You also have the right to contact external agencies, such as the Office of Behavioral Health Advocacy (OBHA), Washington State Department of Health, U.S. Department of Health and Human Services (HHS) Office for Civil Rights (OCR) at 1-800-368-1019 or https://www.hhs.gov/ocr, your state protection and advocacy agency, or your insurance provider.
These rights will be provided to you in writing on or before every client – provider encounter, available in alternative formats (e.g., for visual impairments), translated to the most commonly used languages in our service area, posted in public areas, and available upon request. At admission and upon request, we will provide information on how to file a report with the DOH if you believe your rights have been violated.
## Acknowledgment
By receiving services at Seattle Psychiatric Alliance, you acknowledge receipt of this policy. If you have questions, please contact us.
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